89vd Privacy Policy

Information We Collect

Information You Provide Directly

When you register for a 89vd account or update your account profile, we collect personal information that you submit voluntarily. This includes:

• Identity data: Full legal name, date of birth, and, where required for age or identity verification, a copy of government-issued identification such as a Bangladesh National Identity Card (NID) or passport.
• Contact data: Email address, mobile phone number registered in Bangladesh, and residential address.
• Financial data: Mobile wallet identifiers (bKash number, Nagad number, Rocket number), bank account references where applicable, and transaction history within the 89vd platform. 89vd does not store full card numbers or mobile wallet PINs.
• Account credentials: Your chosen username. Passwords are stored in irreversibly hashed form — 89vd staff cannot read your password in plain text.
• Communications: The content of any messages, complaints, or support requests you submit to the 89vd team via email or other supported channels.

Information Collected Automatically

When you access and use the 89vd platform, certain technical and behavioural data is collected automatically through the platform's infrastructure. This includes:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Session data: Login timestamps (recorded in Bangladesh Standard Time, UTC+6), session duration, pages visited, features accessed, and logout timestamps.
• Betting and gaming activity: Wagers placed, game titles accessed, bet amounts, outcomes, and withdrawal and deposit events within your account history.
• Referral source: The URL or channel through which you arrived at the 89vd website, where determinable from standard HTTP referrer data.

Information from Third Parties

In specific circumstances, 89vd may receive personal data about you from trusted third-party sources. This occurs when we engage identity verification or age verification service providers to confirm the accuracy of information you have submitted at registration or subsequently. 89vd only requests the minimum data necessary for these verification purposes and does not use third-party sourced data for marketing profiling.

The following table summarises the principal categories of personal data 89vd holds and the legal basis under which it is processed:

How We Use Your Information

89vd uses the personal data we hold for defined, lawful purposes only. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The principal uses of personal data by 89vd are as follows:

Account Management and Service Delivery

The primary use of your personal data is to create and maintain your 89vd account, authenticate your identity at login, process deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment methods, and to provide you with access to sports betting, casino games, slots, and all other 89vd platform features. Without processing this data, it is not possible to deliver the 89vd service.

Identity and Age Verification

89vd is an 18+ platform. We use identity data — including name, date of birth, and where necessary, NID documentation — to verify that all account holders meet the minimum age requirement before they are permitted to deposit funds or place wagers. Verification checks may be conducted at registration and at subsequent points during the account lifetime, particularly prior to processing larger withdrawals.

Financial Compliance and Fraud Prevention

Processing financial transaction data, including bKash and Nagad wallet records, is necessary for 89vd to meet its legal obligations relating to financial crime prevention, including anti-money-laundering (AML) requirements. 89vd monitors account activity for patterns that may indicate fraudulent behaviour, unauthorised access, or attempts to exploit the platform, and uses technical data including IP addresses for this purpose.

Responsible Gaming Monitoring

89vd has a duty of care toward its players. Gaming activity data — including session frequency, session duration, deposit patterns, and wagering volumes — is used to identify accounts that may show indicators of gambling-related harm. Where such indicators are detected, 89vd may contact the account holder with responsible gaming information, apply account-level safeguards, or in serious cases, initiate a welfare-motivated account review. This processing is conducted in the legitimate interests of player protection and is a core component of 89vd's responsible gaming commitment.

Customer Support and Dispute Resolution

Communications and account data are used to investigate and resolve customer support queries, complaints, and disputes. Records of support interactions are retained for a reasonable period to allow for follow-up, audit trail maintenance, and continuous service improvement.

Platform Security and Technical Operations

Technical data including device identifiers, IP addresses, and session logs are used to maintain the security and stability of the 89vd platform, to diagnose and resolve technical issues, and to detect and block unauthorised access attempts. This processing is carried out in the legitimate interests of 89vd and its player community.

Service Communications

89vd may use your registered email address and mobile number to send you transactional communications directly relating to your account — such as deposit confirmations, withdrawal status updates, and security alerts. These communications are essential to the service and are not marketing in nature. If 89vd wishes to send you promotional or marketing communications, a separate and explicit consent step will be presented.

Data Sharing and Disclosure

89vd does not sell, rent, or trade your personal data to third-party marketing companies or data brokers. Data sharing occurs only in the specific and limited circumstances described below.

Payment Service Providers

To process your deposits and withdrawals, 89vd shares the minimum necessary transaction data with your chosen payment service provider — for example, bKash, Nagad, Rocket, Upay, SureCash, Visa, or Mastercard. The data shared is limited to what is required to initiate and confirm the transaction. Each payment provider operates under its own privacy policy and security standards, which govern how they handle data on their side of the transaction.

Identity and Age Verification Partners

Where 89vd engages a third-party identity verification service to confirm the age or identity of an account holder, the minimum necessary personal data — typically name, date of birth, and document reference — is shared with that provider solely for verification purposes. Such providers are contractually prohibited from using this data for any other purpose.

Technology and Infrastructure Providers

89vd works with technology partners who provide hosting, platform infrastructure, game content delivery, and customer support tooling. These partners may process personal data on 89vd's behalf as data processors. All such providers are bound by data processing agreements that restrict their use of personal data to the specific services they provide to 89vd and prohibit any independent use, sale, or disclosure of that data.

Legal and Regulatory Disclosure

89vd will disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or regulatory direction. 89vd will also disclose data where it reasonably believes disclosure is necessary to prevent fraud, protect the rights and safety of 89vd or its players, or respond to a credible legal claim. In such circumstances, 89vd will disclose only the minimum data required to satisfy the legal obligation and will, where legally permissible, notify the affected account holder.

Business Transfers

In the event that 89vd undergoes a corporate restructuring, merger, acquisition, or sale of assets, player data held at that time may be transferred to the successor entity as part of the transaction. In such an event, 89vd will notify affected players in advance and will ensure that any successor entity is bound by privacy obligations no less protective than those set out in this policy.

Cookies and Tracking Technologies

89vd uses cookies and similar browser-based storage technologies to operate the platform correctly, maintain your login session, remember your preferences, and gather aggregate analytics on platform usage. This section explains what cookies we use and how you can manage them.

Essential Cookies

These cookies are strictly necessary for the 89vd platform to function. They enable core features such as user authentication, session management, and security token validation. Without these cookies, you would be unable to remain logged in, place wagers, or process deposits. Because they are essential to the operation of the service, these cookies cannot be disabled without breaking platform functionality.

Functional Cookies

Functional cookies allow the platform to remember choices you have made — such as your preferred display settings or language selection — so that you do not need to reconfigure them on every visit. These cookies do not track you across other websites and are not used for marketing purposes.

Analytics Cookies

89vd uses privacy-respecting analytics tools to understand aggregate patterns in how players use the platform — for example, which game categories are most popular or which pages have high exit rates. Analytics data is collected in aggregate and anonymised form wherever possible. Individual player profiles are not built for analytics purposes.

Managing Your Cookie Preferences

You can manage or disable non-essential cookies through your browser settings at any time. Most modern browsers — including Chrome, Firefox, Safari, and the built-in browsers on Android and iOS devices commonly used in Dhaka, Chittagong, Sylhet, and across Bangladesh — provide accessible cookie management interfaces. Please note that disabling essential cookies will impair your ability to use the 89vd platform.

Data Retention and Storage

89vd retains personal data for as long as it is necessary to fulfil the purposes for which it was collected, to maintain your account in an active state, and to comply with applicable legal, regulatory, and financial record-keeping obligations. The following general retention principles apply:

• Active account data: Personal data associated with an active 89vd account is retained for the full lifetime of the account and for a post-closure retention period as described below.
• Post-closure retention: Following closure of a 89vd account — whether at the player's request or by 89vd — core account records, identity verification documents, and financial transaction history are retained for a minimum of five years from the date of closure. This retention is required to satisfy anti-money-laundering record-keeping obligations and to enable 89vd to respond to any regulatory enquiries or legal claims that may arise after account closure.
• Support communications: Customer support records and complaint correspondence are retained for a minimum of three years from the date of the most recent interaction in the relevant case.
• Security logs: Technical security logs, including IP access logs and session records, are retained for up to 12 months for fraud prevention and security audit purposes, after which they are deleted or anonymised.
• Marketing consents: Records of marketing consent (where given) are retained for the duration of the consent and for a reasonable period thereafter for accountability purposes.

Where 89vd no longer has a legal or operational basis to retain personal data, the data is securely deleted or irreversibly anonymised. Anonymised, aggregate data that no longer identifies any individual may be retained indefinitely for analytical and business intelligence purposes.

Data Storage Location

89vd's platform data is stored on servers operated by trusted infrastructure providers. 89vd takes reasonable steps to ensure that data storage and transfer arrangements maintain standards of protection consistent with this Privacy Policy regardless of where the servers are physically located. Where data is transferred internationally as part of platform operations, appropriate safeguards — including contractual data protection clauses — are applied.

Your Privacy Rights

As a 89vd account holder, you have a number of rights in relation to the personal data we hold about you. These rights are set out below. To exercise any of these rights, please contact the 89vd data team at [email protected] with the subject line "Privacy Rights Request". 89vd will acknowledge your request within 5 business days and aim to resolve it within 30 days.

Right of Access

You have the right to request confirmation of whether 89vd holds personal data about you, and if so, to receive a copy of that data along with information about how it is being used. This is sometimes referred to as a Subject Access Request (SAR). 89vd will provide the requested information free of charge in a readable format.

Right to Rectification

If you believe that any personal data 89vd holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may also update certain information yourself directly through your account settings page. For information that cannot be self-updated — such as identity verification documents — please contact support.

Right to Erasure

In certain circumstances, you have the right to request that 89vd delete the personal data it holds about you. This right is not absolute — where retention is required by law (for example, to satisfy financial record-keeping obligations), 89vd is required to retain the relevant data for the legally mandated period even following an erasure request. 89vd will inform you of any such limitations when processing your request.

Right to Restrict Processing

You have the right to request that 89vd restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or where you have objected to processing and a determination is pending. During a restriction period, 89vd will hold the data but not actively process it beyond what is legally required.

Right to Object

Where 89vd processes your personal data on the basis of legitimate interests, you have the right to object to that processing. 89vd will cease processing on that basis unless it can demonstrate compelling legitimate grounds that override your interests, or unless the processing is necessary for the establishment, exercise, or defence of legal claims.

Withdrawal of Marketing Consent

If you have previously given consent for 89vd to contact you with promotional communications, you may withdraw that consent at any time by contacting [email protected] or by using any unsubscribe mechanism provided in the communication. Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal, and it does not affect your ability to use the 89vd platform.

Data Security Measures

89vd takes the security of your personal data seriously. We implement a combination of technical, organisational, and procedural safeguards designed to protect your data against unauthorised access, accidental loss, alteration, or disclosure. Key security measures in place include:

• SSL/TLS encryption: All data in transit between your browser or mobile device and the 89vd platform is protected by SSL/TLS encryption. This includes all login flows, deposit and withdrawal pages, and account management interactions.
• Password hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. This means that neither 89vd staff nor any attacker who gained access to the database could reconstruct your password from the stored value.
• Access controls: Access to personal data within 89vd's internal systems is restricted on a need-to-know basis. Staff access to sensitive data is logged and subject to regular review.
• Fraud and anomaly monitoring: 89vd operates continuous automated monitoring of account activity and login events to detect and respond to suspicious patterns that may indicate account compromise or fraudulent access.
• Payment data handling: 89vd does not store full mobile wallet PINs, card numbers, or CVV codes on its own infrastructure. Sensitive payment credentials are handled exclusively by the relevant payment service provider (bKash, Nagad, Rocket, Visa, Mastercard) within their own secure environments.
• Vendor security requirements: Third-party service providers who process personal data on 89vd's behalf are required to maintain security standards consistent with those applied by 89vd, and are subject to contractual data security obligations.

Data Breach Response

In the event of a personal data breach that poses a risk to affected individuals, 89vd will take immediate steps to contain the breach, assess its scope and impact, and notify affected account holders as soon as reasonably practicable. Notifications will be sent to the registered email address associated with affected accounts and will include a clear description of the nature of the breach, the categories of data affected, the steps 89vd has taken in response, and the actions affected individuals can take to protect themselves.

Changes to This Policy

89vd reviews this Privacy Policy periodically and may update it to reflect changes in our platform, legal obligations, or data processing practices. The most recent version of the Privacy Policy is always available on the 89vd website at 89vd.app/privacy-policy. The effective date at the top of the document indicates when the current version was last reviewed and published.

Where changes to this Privacy Policy are material — meaning they significantly affect how we process your personal data or the rights available to you — 89vd will notify registered account holders via their registered email address prior to the changes taking effect. Minor clarifications, typographical corrections, or structural reformatting that do not affect the substance of the policy may be made without individual notification.

Your continued use of the 89vd platform following the publication of an updated Privacy Policy constitutes your acknowledgment that you have read the updated policy. If you do not agree with any change to this policy, you should discontinue use of the platform and contact [email protected] to request account closure and, where applicable, erasure of your personal data.

Questions, concerns, or requests relating to this Privacy Policy or 89vd's data handling practices should be directed to the 89vd support team. Contact: [email protected]. Our team is available seven days a week to assist with privacy-related enquiries. Please include the subject line "Privacy Enquiry" in your message so it can be routed to the appropriate team member promptly.